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Refund Policy

Refund Policy

Returns & Refunds

Return Policy

  • We accept returns of unused and undamaged products within 14 days of receipt for an exchange or full refund, provided that the item is in its original condition and packaging.

  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  • Customised orders and sale items are final sale and are not eligible for refund or exchange.

  • To initiate a return, please contact us within 14 days of receipt of the item at info@malatopia.ch to request a return authorisation number.

 

Refund Process

  • Refunds will be issued to the original payment method used at the time of purchase.

  • We aim to process refunds within 30 days.

  • Shipping costs are non-refundable, and you are responsible for return shipping costs unless the return is due to a faulty item or our error.

  • We will not be held responsible for any damages incurred during return shipping.

We do not accept cancellations but please contact us if you have any problems with your order.

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